Return & Refund Policy

At KL, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

Eligible items may be returned within 30 days of delivery.

To qualify for a return, products must:

• Be unused and in their original condition

• Include all original packaging, accessories, manuals, and documentation

• Not show signs of misuse, damage, or modification

Non-Returnable Items

The following items may not be eligible for return:

• Products marked as Final Sale

• Gift cards

• Downloadable software or digital products

• Products damaged through customer misuse

Return Process

To initiate a return, please contact our support team  with your order number and reason for the return.

Once approved, return instructions will be provided.

Refunds

After the returned item is received and inspected, we will notify you of the approval status of your refund.

Approved refunds will be issued to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product.